{"id":6804,"date":"2025-06-10T12:40:55","date_gmt":"2025-06-10T12:40:55","guid":{"rendered":"https:\/\/www.skyone.aero\/turkey\/?p=6804"},"modified":"2025-06-10T12:42:58","modified_gmt":"2025-06-10T12:42:58","slug":"sky-one-vision-with-jaideep-mirchandani-cx-in-aviation","status":"publish","type":"post","link":"https:\/\/www.skyone.aero\/turkey\/sky-one-vision-with-jaideep-mirchandani-cx-in-aviation\/","title":{"rendered":"Jaideep Mirchandani ile Sky One Vision: Havac\u0131l\u0131kta CX"},"content":{"rendered":"

Ba\u015far\u0131n\u0131n hassasiyet, performans ve yolcu g\u00fcveniyle tan\u0131mland\u0131\u011f\u0131 bir sekt\u00f6rde, havac\u0131l\u0131ktaki m\u00fc\u015fteri deneyimi (CX) art\u0131k g\u00f6ky\u00fcz\u00fcndeki konforla s\u0131n\u0131rl\u0131 de\u011fil; t\u00fcm de\u011fer zincirine yay\u0131l\u0131yor. Merkezi Sharjah’ta bulunan \u00f6nde gelen bir havac\u0131l\u0131k grubu olan Sky One’\u0131n Grup Ba\u015fkan\u0131 Bay Jaideep Mirchandani<\/a> ile yapt\u0131\u011f\u0131m\u0131z bu \u00f6zel sohbette, k\u00fcresel havac\u0131l\u0131kta CX’i \u015fekillendiren jeopolitik, politika ve insanlar\u0131n n\u00fcansl\u0131 kesi\u015fimlerini inceliyoruz. U\u00e7ak kiralama, kargo, MRO (\u00dcretim, Onar\u0131m ve Operasyonlar) ve u\u00e7tan uca havac\u0131l\u0131k hizmetlerine odaklanan Sky One<\/a>, her temas noktas\u0131n\u0131n \u00f6nemli oldu\u011fu i\u015fletmelerden HNI’lere kadar elit m\u00fc\u015fterilere hizmet veriyor.<\/p>\n

Elit M\u00fc\u015fteriler \u0130\u00e7in CX<\/strong><\/p>\n

S1. M\u00fc\u015fteri beklentileri de\u011fi\u015fiyor. Sky One<\/a>, kiralama ve kargo sekt\u00f6r\u00fcndeki elit m\u00fc\u015fterileri i\u00e7in CX’i nas\u0131l tan\u0131ml\u0131yor ve sunuyor?<\/p>\n

JM: Sky One’da m\u00fc\u015fteri deneyimi hizmet sunumunun \u00f6tesine ge\u00e7iyor. Ba\u015flang\u0131\u00e7tan itibaren, ak\u0131c\u0131 s\u00fcre\u00e7ler, etkili ileti\u015fim, rekabet\u00e7i fiyatland\u0131rma, \u00f6zelle\u015ftirilmi\u015f \u00e7\u00f6z\u00fcmler, \u015feffaf bilgi ve proaktif destek yoluyla olumlu deneyimler yaratmaya odaklan\u0131yoruz. \u00d6rne\u011fin, esnek kiralama \u00e7\u00f6z\u00fcmleri artan talep veya mevsimsel dalgalanmalar s\u0131ras\u0131nda geli\u015fen havayolu ihtiya\u00e7lar\u0131n\u0131 kar\u015f\u0131lar. Ayr\u0131ca, kiralama s\u00fcre\u00e7lerini basitle\u015ftirir ve se\u00e7kin m\u00fc\u015fterilerimizin b\u00fcy\u00fcme yolculuklar\u0131nda g\u00fcvenilir, \u00e7evik ortaklar olarak onlara yard\u0131mc\u0131 oluruz. Operasyonlar\u0131 optimize etmelerine, i\u015f hedeflerine ula\u015fmalar\u0131na ve filo hedeflerine h\u0131z, netlik ve yap\u0131 ile ula\u015fmalar\u0131na yard\u0131mc\u0131 oluruz. Bu, \u00f6zellikle de\u011fi\u015fken ekonomik ve jeopolitik ortamlarda \u00e7ok \u00f6nemlidir. Bizi ger\u00e7ekten farkl\u0131 k\u0131lan \u015fey, duyarl\u0131l\u0131\u011f\u0131m\u0131zd\u0131r. \u0130ster h\u00fck\u00fcmetler ister g\u00fcvenilir kargo deste\u011fine ihtiya\u00e7 duyan lojistik m\u00fc\u015fteriler olsun, her talep i\u00e7in \u00e7\u00f6z\u00fcmler \u00fcretmeyi bir nokta haline getiriyoruz.<\/p>\n

Kargo segmentinde g\u00fcvenlik ve u\u00e7tan uca g\u00f6r\u00fcn\u00fcrl\u00fck pazarl\u0131k konusu olamaz. K\u00fcresel i\u015fletme yeteneklerine ve e\u011fitimli ekiplerden olu\u015fan bir a\u011fa sahip bir \u015firket olarak, insani yard\u0131m sa\u011flamak, y\u00fcksek de\u011ferli y\u00fckleri y\u00f6netmek ve \u00f6zel kargolar\u0131 idare etmek i\u00e7in \u00e7e\u015fitli durumlara h\u0131zla uyum sa\u011flayabiliriz. Sonu\u00e7 olarak, havac\u0131l\u0131kta harika bir CX sadece mallar\u0131 ta\u015f\u0131makla ilgili de\u011fil, ayn\u0131 zamanda uzun vadeli g\u00fcven olu\u015fturmak, g\u00fcvenilirlik sa\u011flamak ve g\u00f6n\u00fcl rahatl\u0131\u011f\u0131 sa\u011flamakla ilgilidir.<\/p>\n

Devam Eden Tarife ve Ticaret Gerilimleri<\/strong><\/p>\n

S2. Devam eden tarife ve ticaret gerilimleri havac\u0131l\u0131k tedarik zincirlerini ve m\u00fc\u015fteri memnuniyeti \u00f6l\u00e7\u00fctlerini nas\u0131l etkiledi?<\/p>\n

JM: Bu geli\u015fen bir durum ve her hafta yeni bir geli\u015fme getiriyor. Bu istikrars\u0131zl\u0131k gelecekteki ticaret politikalar\u0131 konusunda belirsizlik yaratabilir, yat\u0131r\u0131m\u0131 cayd\u0131rabilir ve uzun vadeli planlamay\u0131 engelleyebilir. \u00d6l\u00e7\u00fcl\u00fc bir yan\u0131t ancak durum stabilize oldu\u011funda yeniden kalibre edilebilir. Yine de devam eden tarife ve ticaret sorunlar\u0131 havac\u0131l\u0131k sekt\u00f6r\u00fcn\u00fc ve k\u00fcresel piyasa dinamiklerini \u00f6nemli \u00f6l\u00e7\u00fcde etkiledi. Hava kargo ak\u0131\u015flar\u0131n\u0131 engelleyerek ve g\u00fcmr\u00fck gecikmelerine neden olarak tedarik zincirlerini, ticaret hacimlerini ve m\u00fc\u015fteri memnuniyetini etkilerler.<\/p>\n

Sadece u\u00e7ak \u00fcretimi ve tedari\u011fine bakarsak, tarifeler maliyetleri art\u0131rma e\u011filimindeyken, kiralama ve kargo operasyonlar\u0131ndaki kesintiler uzun vadeli ekonomik sonu\u00e7lara yol a\u00e7abilir. U\u00e7ak bile\u015fenlerine uygulanan artan tarifeler sat\u0131n alma ve bak\u0131m maliyetlerini art\u0131rarak operasyonel giderleri etkiler. Bunlar, m\u00fc\u015fterilerimize maliyet etkin \u00e7\u00f6z\u00fcmler sunma taahh\u00fcd\u00fcm\u00fcz\u00fc daha da zorluyor. Geleneksel lojistik rotalar\u0131 bir dereceye kadar sekteye u\u011frad\u0131 ve kargo cephesinde gecikmelere ve artan transit s\u00fcrelerine yol a\u00e7t\u0131. Bu t\u00fcr kesintiler, m\u00fc\u015fteri memnuniyeti i\u00e7in hizmet g\u00fcvenilirli\u011fine g\u00fcvenen bizimki gibi \u015firketler i\u00e7in sa\u011fl\u0131ks\u0131zd\u0131r. Bu zorluklar\u0131n \u00fcstesinden gelmek i\u00e7in bir\u00e7ok \u015firket tedarik\u00e7ilerini \u00e7e\u015fitlendiriyor ve y\u00fcksek tarifelerle ili\u015fkilendirilen b\u00f6lgeleri atlat\u0131yor. K\u00fcresel ticaret belirsizlikleri ortas\u0131nda zaman\u0131nda teslimatlar\u0131 sa\u011flamak i\u00e7in duyarl\u0131, yenilik\u00e7i teknolojiye yat\u0131r\u0131m yapmak esast\u0131r.<\/p>\n

G\u00fcney Asya’daki \u00c7at\u0131\u015fmalar<\/strong><\/p>\n

S3. G\u00fcney Asya’daki \u00e7at\u0131\u015fmalar ve de\u011fi\u015fen jeopolitik ger\u00e7eklikler hava haritalar\u0131n\u0131 yeniden \u00e7iziyor. Bu, rota planlama ve hizmet g\u00fcvenilirli\u011finde CX i\u00e7in ne anlama geliyor?<\/p>\n

JM: Son jeopolitik gerginlikler s\u0131ras\u0131nda, kuzey ve bat\u0131 Hindistan’daki 32 havaliman\u0131ndan sivil u\u00e7u\u015f operasyonlar\u0131 ge\u00e7ici olarak ask\u0131ya al\u0131nd\u0131. Havac\u0131l\u0131k \u015firketlerinin m\u00fc\u015fterilere daha iyi hizmet vermek i\u00e7in proaktif risk de\u011ferlendirmesine ve y\u00f6netimine \u00f6ncelik vermesi gerekti\u011fi giderek daha da netle\u015fiyor. Jeopolitik olaylar\u0131 izlemenin yan\u0131 s\u0131ra, \u015firketler daha ak\u0131ll\u0131 sistemlere yat\u0131r\u0131m yapmal\u0131, stratejik ortakl\u0131klar ba\u015flatmal\u0131 ve rotalar\u0131, pazarlar\u0131 ve tedarik zincirlerini \u00e7e\u015fitlendirmelidir.<\/p>\n

Operasyonel esneklik ve dayan\u0131kl\u0131l\u0131k, m\u00fc\u015fterilerin minimum kesinti ya\u015famas\u0131n\u0131 sa\u011flaman\u0131n anahtar\u0131d\u0131r. Sky One’da<\/a> krizlerde havac\u0131l\u0131k otoriteleriyle yak\u0131n bir \u015fekilde i\u015f birli\u011fi yapar, hava sahas\u0131 k\u0131s\u0131tlamalar\u0131n\u0131 a\u015far ve u\u00e7u\u015f yollar\u0131m\u0131z\u0131 h\u0131zla ayarlar\u0131z. Hizmet s\u00fcreklili\u011fini sa\u011flamak i\u00e7in k\u00fcresel a\u011f\u0131m\u0131zdan yararlan\u0131r ve operasyonlar\u0131 kolayla\u015ft\u0131rmak i\u00e7in geli\u015fmi\u015f izleme sistemlerine g\u00fcveniriz. A\u00e7\u0131k ileti\u015fim kanallar\u0131m\u0131z m\u00fc\u015fterilerimizi bilgilendirir, rahatlat\u0131r ve g\u00fcncel tutar. Hedef, de\u011fi\u015fken jeopolitik ko\u015fullara bak\u0131lmaks\u0131z\u0131n, m\u00fc\u015fterilerimizin bekledi\u011fi g\u00fcvenilirli\u011fi her zaman sa\u011flamakt\u0131r.<\/p>\n

\"Jaideep<\/strong><\/p>\n

Turizm ve Yurti\u00e7i Seyahatte Art\u0131\u015f<\/strong><\/p>\n

4.\u00c7eyrek. Hindistan’da turizm ve yurti\u00e7i seyahatteki art\u0131\u015fla birlikte, havayollar\u0131n\u0131n artan talebe uyum sa\u011flamak i\u00e7in m\u00fc\u015fteri temas noktalar\u0131n\u0131 nas\u0131l yeniden kalibre edece\u011fini d\u00fc\u015f\u00fcn\u00fcyorsunuz?<\/p>\n

JM: Nisan ay\u0131nda, Sivil Havac\u0131l\u0131k Genel M\u00fcd\u00fcrl\u00fc\u011f\u00fc (DGCA) verileri, Hindistan’\u0131n yurti\u00e7i havayollar\u0131 taraf\u0131ndan ta\u015f\u0131nan yolcularda \u00e7arp\u0131c\u0131 bir y\u0131ll\u0131k %10,35 b\u00fcy\u00fcme g\u00f6rd\u00fc\u011f\u00fcn\u00fc bildirdi. Hindistan, bir \u00f6nceki mali y\u0131lda (FY24) 391,46 lakh’tan, FY25’te 431,98 lakh’l\u0131k bir art\u0131\u015f g\u00f6rd\u00fc. Tahminler, yolcu trafi\u011finin 2030 y\u0131l\u0131na kadar \u015fa\u015f\u0131rt\u0131c\u0131 bir \u015fekilde 300 milyon olaca\u011f\u0131n\u0131 tahmin ediyor. Beklendi\u011fi gibi, havayollar\u0131 art\u0131k ki\u015fiselle\u015ftirilmi\u015f hizmetleri, kolay rezervasyonu, check-in’i ve ger\u00e7ek zamanl\u0131 g\u00fcncellemeleri kolayla\u015ft\u0131rmak i\u00e7in dijital d\u00f6n\u00fc\u015f\u00fcm ve veri analiti\u011fi yoluyla m\u00fc\u015fteri temas noktalar\u0131n\u0131 yeniden tasarl\u0131yor.<\/p>\n

Yolcu tercihlerini anlamak, yemek se\u00e7enekleri veya u\u00e7ak i\u00e7i e\u011flence gibi bug\u00fcn \u00e7ok \u00f6nemli; havayollar\u0131 ki\u015fiye \u00f6zel deneyimler sunmak i\u00e7in rekabet ediyor. Digi Yatra gibi giri\u015fimler yolcu i\u015flemlerini kolayla\u015ft\u0131r\u0131yor ve bekleme s\u00fcresini azalt\u0131yor. Sky One’da, her beklentinin kar\u015f\u0131lanmas\u0131n\u0131 ve a\u015f\u0131lmas\u0131n\u0131 sa\u011flamak i\u00e7in verimlilik, ki\u015fiselle\u015ftirme ve kusursuz hizmet sunmak \u00fczere geli\u015fmi\u015f teknolojileri m\u00fc\u015fteri merkezli stratejilere entegre etmeye odaklan\u0131yoruz.<\/p>\n

F\u0131rsatlar ve Riskler<\/strong><\/p>\n

S5. M\u00fc\u015fteri deneyimi a\u00e7\u0131s\u0131ndan, \u00f6zellikle UDAN \u015femas\u0131 kapsam\u0131nda b\u00f6lgesel ba\u011flant\u0131daki f\u0131rsatlar ve riskler nelerdir?<\/p>\n

JM: Fikir ve uygulama aras\u0131nda zorluklar olmas\u0131 ka\u00e7\u0131n\u0131lmazd\u0131r, ancak bunlar sonunda a\u015f\u0131labilir ve \u00fcstesinden gelinebilir. Belirli rotalar\u0131n ticari uygulanabilirli\u011fi, belirli destinasyonlara y\u00f6nelik d\u00fc\u015f\u00fck yolcu talebi veya altyap\u0131 k\u0131s\u0131tlamalar\u0131 olsun, bu t\u00fcr sorunlar \u00e7\u00f6z\u00fclebilir \u00e7\u00fcnk\u00fc genel hedef hava yolculu\u011funun demokratikle\u015ftirilmesi, seyahat s\u00fcresinin azalt\u0131lmas\u0131 ve yeterince kullan\u0131lmayan b\u00f6lgelerde daha geni\u015f bir ekonomik kalk\u0131nma sa\u011flanmas\u0131d\u0131r.<\/p>\n

M\u00fc\u015fterinin bak\u0131\u015f a\u00e7\u0131s\u0131ndan, yetersiz altyap\u0131, tutars\u0131z u\u00e7u\u015f operasyonlar\u0131, teknolojik k\u0131s\u0131tlamalar, personel ve hizmet sorunlar\u0131 sorunlu olabilir. Sivil Havac\u0131l\u0131k Bakanl\u0131\u011f\u0131 taraf\u0131ndan sunulan rakamlara g\u00f6re, Hindistan’\u0131n en b\u00fcy\u00fck havayolu \u015firketi IndiGo, \u00f6n\u00fcm\u00fczdeki on y\u0131lda 11.000’den fazla pilota ihtiya\u00e7 duyacak ve bunu ayn\u0131 d\u00f6nemde 5.800’den fazla pilota ihtiya\u00e7 duyacak olan Air India takip edecek. Pilot eksikli\u011finden kaynaklanan u\u00e7u\u015f kesintileri ve gecikmeleri olas\u0131l\u0131\u011f\u0131n\u0131 ele almal\u0131y\u0131z. Bu zorluklar\u0131n t\u00fcm payda\u015flarla sinerji i\u00e7inde ele al\u0131nmas\u0131 m\u00fc\u015fteri memnuniyetini art\u0131racak ve g\u00fcven yaratacakt\u0131r.<\/p>\n

Havac\u0131l\u0131k sekt\u00f6r\u00fc g\u00fcvenilirlik ve dakiklik konusunda taviz veremez. Sky One’da bu zorlu\u011fun fark\u0131nday\u0131z ve etkilerini azaltmak i\u00e7in aktif olarak giri\u015fimlerde bulunuyoruz. Pilot e\u011fitim programlar\u0131na yat\u0131r\u0131m yapmak, havac\u0131l\u0131k akademileriyle ortakl\u0131klar ba\u015flatmak ve geli\u015fmi\u015f planlama teknolojilerini uygulamak m\u00fcrettebat kullan\u0131m\u0131n\u0131 optimize etmek i\u00e7in uzun bir yol kat edebilir.<\/p>\n

Pilot ve Nitelikli Profesyonellerin Eksikli\u011fi<\/strong><\/p>\n

S6. Pilot ve nitelikli profesyonellerin eksikli\u011fi acil bir sorundur. Bu hizmet kalitesini ve m\u00fc\u015fteri g\u00fcvenini nas\u0131l etkiler?<\/p>\n

JM: Havac\u0131l\u0131k yeteneklerine olan talep yak\u0131n zamanda yava\u015flamayacak. Boeing’in ‘Pilot ve Teknisyen G\u00f6r\u00fcn\u00fcm\u00fc 2024\u20132043’ raporuna g\u00f6re, k\u00fcresel filonun u\u00e7maya devam etmesi i\u00e7in \u00f6n\u00fcm\u00fczdeki yirmi y\u0131lda sekt\u00f6r\u00fcn yakla\u015f\u0131k 6.74.000 yeni pilota, 7.16.000 bak\u0131m teknisyenine ve 980.000 kabin ekibi \u00fcyesine ihtiyac\u0131 olacak. \u00d6nde kalmak i\u00e7in bir\u00e7ok havayolu i\u015fe al\u0131m \u00e7abalar\u0131n\u0131 art\u0131r\u0131yor ve yolcular\u0131n bu operasyonel zorluklar\u0131n etkisini hissetmemesini sa\u011flamak i\u00e7in perde arkas\u0131nda stratejik ayarlamalar yap\u0131yor. Uzun vadeli bir ad\u0131m olarak, daha gen\u00e7 ve daha \u00e7e\u015fitli bir havac\u0131 neslini \u00e7ekmek i\u00e7in e\u011fitim programlar\u0131n\u0131 geni\u015fletiyorlar. \u0130lgin\u00e7 bir \u015fekilde, bu durum Hindistan havayollar\u0131 ile Airbus ve Boeing gibi k\u00fcresel havac\u0131l\u0131k liderleri aras\u0131nda b\u00fcy\u00fck i\u015fbirliklerine yol a\u00e7t\u0131. Bu ortak geli\u015ftirme programlar\u0131 daha fazla yerel yetene\u011fi etkili bir \u015fekilde e\u011fitmeyi ve gelecekteki i\u015f g\u00fcc\u00fc ihtiya\u00e7lar\u0131n\u0131 \u00f6nemli \u00f6l\u00e7\u00fcde kar\u015f\u0131lamaya yard\u0131mc\u0131 olmay\u0131 ama\u00e7l\u0131yor. Jaideep Mirchandani ile Sky One Vision: Havac\u0131l\u0131kta CX<\/p>\n

\"Jaideep<\/strong><\/p>\n

Kad\u0131nlar Havac\u0131l\u0131k M\u00fc\u015fteri Deneyimini \u015eekillendiriyor<\/strong><\/p>\n

S7. Kad\u0131nlar Hindistan havac\u0131l\u0131k m\u00fc\u015fteri deneyimi anlat\u0131s\u0131n\u0131 \u015fekillendirmede nas\u0131l bir rol oynamaya ba\u015fl\u0131yor? Sky One’dan<\/a> bu y\u00f6nde herhangi bir giri\u015fim var m\u0131?<\/p>\n

JM: Son zamanlarda Sivil Havac\u0131l\u0131k Bakanl\u0131\u011f\u0131, Parlamento’ya Hindistan’daki alt\u0131 b\u00fcy\u00fck havayolunda istihdam edilen her yedi pilottan birinin kad\u0131n oldu\u011funu bildirdi; bu olduk\u00e7a olumlu bir geli\u015fme. Resmi verilere g\u00f6re, kad\u0131nlar Hindistan’\u0131n pilot i\u015f g\u00fcc\u00fcn\u00fcn y\u00fczde 15’ini olu\u015ftururken, k\u00fcresel ortalama sadece y\u00fczde be\u015f ila alt\u0131. Mesle\u011fe daha fazla kad\u0131n \u00e7ekmek, yaln\u0131zca havac\u0131l\u0131k sekt\u00f6r\u00fcnde cinsiyet e\u015fitli\u011fini sa\u011flamak i\u00e7in de\u011fil, ayn\u0131 zamanda talep-arz a\u00e7\u0131\u011f\u0131n\u0131 kapatmak i\u00e7in de \u00f6nemli bir ad\u0131m olacakt\u0131r. B\u00fcy\u00fck bir talep-arz a\u00e7\u0131\u011f\u0131, havayollar\u0131n\u0131n operasyonel verimlili\u011fini etkileyebilir ve nihayetinde m\u00fc\u015fteri deneyimini etkileyebilir. Daha fazla kad\u0131n\u0131n pilot olarak kariyer yapmas\u0131n\u0131 te\u015fvik etmek i\u00e7in erken tan\u0131t\u0131m programlar\u0131yla ba\u015flayarak iyi yap\u0131land\u0131r\u0131lm\u0131\u015f bir eylem plan\u0131 uygulanmal\u0131d\u0131r. Gen\u00e7 k\u0131zlara kariyer beklentileri hakk\u0131nda e\u011fitim vermek, havac\u0131l\u0131\u011fa olan ilgilerini art\u0131rabilir.<\/p>\n

Sky One’da, kad\u0131nlar\u0131n e\u015fit f\u0131rsatlara sahip olmas\u0131n\u0131 sa\u011flamak i\u00e7in her zaman cinsiyetten ba\u011f\u0131ms\u0131z i\u015fe al\u0131m politikalar\u0131na ba\u011fl\u0131 kal\u0131yoruz. Havac\u0131l\u0131k akademimiz arac\u0131l\u0131\u011f\u0131yla en iyi kad\u0131n havac\u0131lardan baz\u0131lar\u0131n\u0131 e\u011fittik ve ba\u015far\u0131l\u0131 profesyoneller olmak isteyen kad\u0131nlar\u0131 yeti\u015ftirmeye devam ediyoruz.<\/p>\n

U\u00e7ak Nesneleri Yasa Tasar\u0131s\u0131, 2025<\/strong><\/p>\n

S8. U\u00e7ak Nesneleri \u00dczerindeki \u00c7\u0131karlar\u0131n Korunmas\u0131 Yasa Tasar\u0131s\u0131, 2025, kiralayanlar\u0131 g\u00fc\u00e7lendirmeyi ama\u00e7l\u0131yor. M\u00fc\u015fterileriniz i\u00e7in daha iyi hizmet ve g\u00fcvene nas\u0131l d\u00f6n\u00fc\u015fecek?<\/p>\n

JM: U\u00e7ak Nesneleri \u00dczerindeki \u00c7\u0131karlar\u0131n Korunmas\u0131 ve Uygulanmas\u0131 Yasa Tasar\u0131s\u0131, Hindistan’da u\u00e7ak kiralamay\u0131 olumlu y\u00f6nde etkileyecek \u00f6nemli bir geli\u015fmedir. Yasa tasar\u0131s\u0131, havayollar\u0131n\u0131n ve kiralama faaliyetlerinin maliyet verimlili\u011fini art\u0131racakt\u0131r. Hindistan’\u0131n kiralama i\u00e7in \u00f6nemli bir merkez olarak konumunu g\u00fc\u00e7lendirecektir. Ayr\u0131ca Hindistan’\u0131, gecikmesi kiralayanlar\u0131n g\u00fcvenini etkileyen Cape Town S\u00f6zle\u015fmesi’nin onaylanmas\u0131na yakla\u015ft\u0131racakt\u0131r. Bir\u00e7ok alacakl\u0131, bu gecikmeyi kiralama maliyetlerinin artmas\u0131n\u0131n bir nedeni olarak g\u00f6stermi\u015ftir. Dahas\u0131, kiralayanlar\u0131n Hindistan pazar\u0131na olan g\u00fcvenini art\u0131racak ve kredi maliyetlerini azaltacak ve sonu\u00e7ta u\u00e7ak \u00fccretlerinin d\u00fc\u015fmesine yard\u0131mc\u0131 olacakt\u0131r. U\u00e7ak geri al\u0131m\u0131n\u0131 \u00e7evreleyen yasal \u00e7er\u00e7eve, kiralayanlar i\u00e7in \u00f6nemli bir endi\u015fe kayna\u011f\u0131 olmaya devam etmi\u015ftir. Yeni yasa tasar\u0131s\u0131 bu endi\u015feleri ortadan kald\u0131rabilir ve m\u00fc\u015fterilerin g\u00fcvenini art\u0131rabilir.<\/p>\n

Hindistan K\u00fcresel Bir MRO Merkezi Oluyor<\/strong><\/p>\n

S9. Hindistan ger\u00e7ek\u00e7i bir \u015fekilde k\u00fcresel bir MRO merkezi olabilir mi? Bu, m\u00fc\u015fteriler ve i\u015f ortaklar\u0131 i\u00e7in deneyimi nas\u0131l yeniden \u015fekillendirir?<\/p>\n

JM: Verimli bir MRO, u\u00e7ak \u00f6mr\u00fcn\u00fc, operasyonel verimlili\u011fi ve g\u00fcvenli\u011fi sa\u011flamak i\u00e7in kritik \u00f6neme sahiptir. Hint havayollar\u0131n\u0131n \u00f6nemli filo geni\u015fletmeleri planlamas\u0131 ve yeni geni\u015f g\u00f6vdeli u\u00e7aklar i\u00e7in b\u00fcy\u00fck sipari\u015fler vermesiyle, Hindistan’\u0131n yerel MRO sistemini g\u00fc\u00e7lendirmesi hayati \u00f6nem ta\u015f\u0131yacakt\u0131r. Bak\u0131m ve onar\u0131m ihtiya\u00e7lar\u0131m\u0131z\u0131n \u00e7o\u011fu hala ithalat yoluyla kar\u015f\u0131lan\u0131yor. Ancak, h\u00fck\u00fcmetin bu t\u00fcr hizmetlere tekd\u00fcze y\u00fczde be\u015f IGST oran\u0131 getirme karar\u0131 gibi Yerli bir MRO sekt\u00f6r\u00fc geli\u015ftirmek i\u00e7in g\u00fc\u00e7l\u00fc ad\u0131mlar att\u0131\u011f\u0131n\u0131 g\u00f6r\u00fcyoruz. Daha \u00f6nce, u\u00e7ak bile\u015fenlerindeki de\u011fi\u015fken GST oranlar\u0131, ters bir g\u00f6rev yap\u0131s\u0131 ve MRO hesaplar\u0131nda GST birikimi gibi sorunlara yol a\u00e7m\u0131\u015ft\u0131.<\/p>\n

Sonu\u00e7lar \u015fimdiden kendini g\u00f6steriyor. Son zamanlarda b\u00fcy\u00fck Hint ta\u015f\u0131y\u0131c\u0131lar\u0131 ve hatta k\u00fcresel oyuncular\u0131n Hindistan’da MRO tesisleri kurma planlar\u0131n\u0131 duyurduklar\u0131na dair haberler g\u00f6rd\u00fck. Bu hareket, yabanc\u0131 MROS’a olan ba\u011f\u0131ml\u0131l\u0131\u011f\u0131m\u0131z\u0131 \u00f6nemli \u00f6l\u00e7\u00fcde azaltabilir. E\u011fer ivme devam ederse, Hindistan’\u0131n yerel MRO end\u00fcstrisi \u00f6l\u00e7ek ve sertifikal\u0131 hizmetler a\u00e7\u0131s\u0131ndan k\u00fcresel rakiplerini yakalayacakt\u0131r.<\/p>\n

Kargo Segmentinde Sky One<\/strong><\/p>\n

S10. Sky One kargo<\/a> segmentinde de aktiftir. Hindistan’\u0131 k\u00fcresel olarak hava kargo CX devrimine \u00f6nc\u00fcl\u00fck etmeye haz\u0131r hale getiren nedir?<\/p>\n

JM: Maliye Bakanl\u0131\u011f\u0131’na g\u00f6re, Hindistan havalimanlar\u0131nda elle\u00e7lenen hava kargo, 2024 mali y\u0131l\u0131nda y\u0131ll\u0131k bazda y\u00fczde yedi artarak 33,7 lakh tona y\u00fckseldi. Bu, Hindistan’\u0131n hava kargo end\u00fcstrisi i\u00e7in sa\u011fl\u0131kl\u0131 bir b\u00fcy\u00fcme y\u00f6r\u00fcngesine i\u015faret ediyor. \u0130lgin\u00e7 bir \u015fekilde, sadece uluslararas\u0131 y\u00fck artm\u0131yor; yurti\u00e7i kargo hacimleri de istikrarl\u0131 bir ilerleme g\u00f6r\u00fcyor. Bu y\u00fckselen e\u011filimin arkas\u0131nda birka\u00e7 neden var. Y\u00fcksek de\u011ferli \u00fcretimdeki art\u0131\u015f, Avrupa ve Kuzey Amerika pazarlar\u0131yla daha g\u00fc\u00e7l\u00fc ticaret ba\u011flar\u0131 ve H\u00fck\u00fcmetin havalimanlar\u0131ndaki hava kargo altyap\u0131s\u0131n\u0131 iyile\u015ftirmeye y\u00f6nelik odaklanm\u0131\u015f \u00e7abalar\u0131 rol oynad\u0131. Bug\u00fcn, Hindistan’\u0131n ihracat portf\u00f6y\u00fc modadan elektronik \u00fcr\u00fcnlere, otomobilden \u00fcretim bile\u015fenlerine kadar her \u015feyi i\u00e7eriyor. \u0130la\u00e7 ve sa\u011fl\u0131k sekt\u00f6rleri de \u00f6nemli katk\u0131da bulunanlar olarak ortaya \u00e7\u0131kt\u0131. Bizim bak\u0131\u015f a\u00e7\u0131m\u0131za g\u00f6re, Hindistan’\u0131n kargo sekt\u00f6r\u00fc i\u00e7in g\u00f6r\u00fcn\u00fcm olduk\u00e7a iyimser olmaya devam ediyor.<\/p>\n

Havac\u0131l\u0131k end\u00fcstrisi dayan\u0131kl\u0131l\u0131k, \u00e7eviklik ve daha ak\u0131ll\u0131 m\u00fc\u015fteri etkile\u015fimi ile tan\u0131mlanan yeni bir d\u00f6neme haz\u0131rlan\u0131rken, Sky One’\u0131n CX vizyonu gelece\u011fe haz\u0131rl\u0131k konusunda bir ustal\u0131k s\u0131n\u0131f\u0131 sunuyor. Bay Mirchandani’nin i\u00e7g\u00f6r\u00fcleri, derin alan uzmanl\u0131\u011f\u0131n\u0131n, ileri g\u00f6r\u00fc\u015fl\u00fc d\u00fczenlemenin ve kapsay\u0131c\u0131 b\u00fcy\u00fcmenin havac\u0131l\u0131k i\u015fletmelerinin sadece u\u00e7mas\u0131na de\u011fil, geli\u015fmesine de nas\u0131l yard\u0131mc\u0131 olabilece\u011fini vurguluyor. Sky One’da m\u00fc\u015fteri deneyimi bir farkl\u0131la\u015ft\u0131r\u0131c\u0131dan daha fazlas\u0131d\u0131r; havac\u0131l\u0131k m\u00fckemmelli\u011finin gelecek neslini y\u00f6nlendiren stratejik bir pusulad\u0131r.<\/p>\n

Source:\u00a0 CX Quest<\/p>\n","protected":false},"excerpt":{"rendered":"

Ba\u015far\u0131n\u0131n hassasiyet, performans ve yolcu g\u00fcveniyle tan\u0131mland\u0131\u011f\u0131 bir sekt\u00f6rde, havac\u0131l\u0131ktaki m\u00fc\u015fteri deneyimi (CX) art\u0131k g\u00f6ky\u00fcz\u00fcndeki konforla s\u0131n\u0131rl\u0131 de\u011fil; t\u00fcm de\u011fer zincirine yay\u0131l\u0131yor. Merkezi Sharjah’ta bulunan \u00f6nde gelen bir havac\u0131l\u0131k grubu…<\/p>\n","protected":false},"author":1,"featured_media":6807,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[142,27,146,24,141,144,140,25],"class_list":{"0":"post-6804","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-skyone","8":"tag-dubai-business-tycoon","9":"tag-aviation-news","10":"tag-aviation-leader","11":"tag-jaideep-mirchandani","12":"tag-angel-investor","13":"tag-nri-business-man","14":"tag-middle-east-businessman","15":"tag-skyone"},"yoast_head":"\nSkyone | CX in Aviation: Jaideep Mirchandani Vizyonu<\/title>\n<meta name=\"description\" content=\"Sky One Vision with Jaideep Mirchandani: CX in Aviation ile Skyone, havayolu m\u00fc\u015fteri deneyimini yeniden tan\u0131ml\u0131yor. 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