{"id":6811,"date":"2025-06-10T12:17:54","date_gmt":"2025-06-10T12:17:54","guid":{"rendered":"https:\/\/www.skyone.aero\/moldova\/?p=6811"},"modified":"2025-06-10T12:18:27","modified_gmt":"2025-06-10T12:18:27","slug":"sky-one-vision-with-jaideep-mirchandani-cx-in-aviation","status":"publish","type":"post","link":"https:\/\/www.skyone.aero\/moldova\/sky-one-vision-with-jaideep-mirchandani-cx-in-aviation\/","title":{"rendered":"Sky One Vision cu Jaideep Mirchandani: CX \u00een avia\u021bie"},"content":{"rendered":"

\u00centr-o industrie \u00een care precizia, performan\u021ba \u0219i \u00eencrederea pasagerilor definesc succesul, experien\u021ba clientului (CX) \u00een avia\u021bie nu se mai limiteaz\u0103 la confortul pe cer – ea se extinde pe \u00eentregul lan\u021b valoric. \u00cen aceast\u0103 conversa\u021bie exclusiv\u0103 cu dl. Jaideep Mirchandani,<\/a> pre\u0219edintele grupului Sky One, un grup aviatic de top cu sediul \u00een Sharjah, explor\u0103m intersec\u021biile nuan\u021bate ale geopoliticii, politicii \u0219i oamenilor care modeleaz\u0103 CX \u00een avia\u021bia global\u0103. Concentr\u00e2ndu-se pe leasingul de aeronave, cargo, MRO (fabrica\u021bie, repara\u021bii \u0219i opera\u021biuni) \u0219i servicii de avia\u021bie complete, Sky One deserve\u0219te clien\u021bi de elit\u0103 – de la companii la HNI – unde fiecare punct de contact conteaz\u0103.<\/p>\n

CX pentru clientela de elit\u0103<\/strong><\/p>\n

\u00ce1. A\u0219tept\u0103rile clien\u021bilor sunt \u00een evolu\u021bie. Cum define\u0219te Sky One<\/a> \u0219i ofer\u0103 CX pentru clientela sa de elit\u0103 \u00een leasing \u0219i cargo?<\/p>\n

JM: La Sky One, experien\u021ba clientului transcende furnizarea de servicii. De la \u00eenceput, ne concentr\u0103m pe crearea de experien\u021be pozitive prin procese simplificate, comunicare eficient\u0103, pre\u021buri competitive, solu\u021bii personalizate, informa\u021bii transparente \u0219i asisten\u021b\u0103 proactiv\u0103. De exemplu, solu\u021biile flexibile de leasing r\u0103spund nevoilor \u00een continu\u0103 evolu\u021bie ale companiilor aeriene \u00een timpul cre\u0219terii cererii sau al fluctua\u021biilor sezoniere. De asemenea, simplific\u0103m procesele de leasing \u0219i suntem parteneri agili \u0219i de \u00eencredere \u00een parcursul de cre\u0219tere al clien\u021bilor no\u0219tri de elit\u0103. \u00cei ajut\u0103m s\u0103 optimizeze opera\u021biunile, s\u0103 ating\u0103 obiectivele de afaceri \u0219i s\u0103 \u00ee\u0219i \u00eendeplineasc\u0103 obiectivele flotei cu rapiditate, claritate \u0219i structur\u0103. Acest lucru este deosebit de important \u00een mediile economice \u0219i geopolitice schimb\u0103toare. Ceea ce ne diferen\u021biaz\u0103 cu adev\u0103rat este receptivitatea noastr\u0103. Fie c\u0103 este vorba de guverne sau de clien\u021bi logistici care au nevoie de asisten\u021b\u0103 fiabil\u0103 pentru transportul de marf\u0103, ne propunem s\u0103 adapt\u0103m solu\u021bii pentru fiecare solicitare.<\/p>\n

\u00cen segmentul de marf\u0103, securitatea \u0219i vizibilitatea complet\u0103 nu sunt negociabile. Ca un conglomerat cu capacit\u0103\u021bi opera\u021bionale globale \u0219i o re\u021bea de echipe instruite, ne putem adapta rapid la diverse situa\u021bii pentru a oferi ajutor umanitar, a gestiona m\u0103rfuri de mare valoare \u0219i a manipula m\u0103rfuri specializate. \u00cen cele din urm\u0103, o experien\u021b\u0103 a clien\u021bilor excelent\u0103 \u00een avia\u021bie nu \u00eenseamn\u0103 doar mutarea m\u0103rfurilor, ci \u0219i construirea \u00eencrederii pe termen lung, asigurarea fiabilit\u0103\u021bii \u0219i lini\u0219tea sufleteasc\u0103.<\/p>\n

Tensiuni tarifare \u0219i comerciale continue<\/strong><\/p>\n

\u00ce2. Cum au afectat tensiunile tarifare \u0219i comerciale continue lan\u021burile de aprovizionare din avia\u021bie \u0219i criteriile de referin\u021b\u0103 pentru satisfac\u021bia clien\u021bilor?<\/p>\n

JM: Aceasta este o situa\u021bie \u00een continu\u0103 evolu\u021bie, iar fiecare s\u0103pt\u0103m\u00e2n\u0103 aduce o nou\u0103 evolu\u021bie. Aceast\u0103 instabilitate poate crea incertitudine cu privire la politicile comerciale viitoare, poate descuraja investi\u021biile \u0219i planificarea pe termen lung. Un r\u0103spuns m\u0103surat poate fi recalibrat doar odat\u0103 ce situa\u021bia se stabilizeaz\u0103. Totu\u0219i, problemele tarifare \u0219i comerciale continue au avut un impact semnificativ asupra sectorului avia\u021biei \u0219i asupra dinamicii pie\u021bei globale. Acestea afecteaz\u0103 lan\u021burile de aprovizionare, volumele comerciale \u0219i satisfac\u021bia clien\u021bilor, \u00eempiedic\u00e2nd fluxurile de m\u0103rfuri aeriene \u0219i provoc\u00e2nd \u00eent\u00e2rzieri vamale.<\/p>\n

Dac\u0103 ne uit\u0103m doar la produc\u021bia \u0219i achizi\u021biile de aeronave, tarifele tind s\u0103 creasc\u0103 costurile, \u00een timp ce \u00eentreruperile opera\u021biunilor de leasing \u0219i de marf\u0103 pot avea ramifica\u021bii economice pe termen lung. Cre\u0219terea tarifelor pentru componentele aeronavelor cre\u0219te costurile de achizi\u021bie \u0219i \u00eentre\u021binere, av\u00e2nd impact asupra cheltuielilor opera\u021bionale. Acestea pun la \u00eendoial\u0103 \u0219i mai mult angajamentul nostru de a oferi solu\u021bii eficiente din punct de vedere al costurilor clien\u021bilor no\u0219tri. Rutele logistice tradi\u021bionale au fost perturbate \u00eentr-o oarecare m\u0103sur\u0103, ceea ce a dus la \u00eent\u00e2rzieri \u0219i la cre\u0219terea timpilor de tranzit pe frontul m\u0103rfurilor. Astfel de perturb\u0103ri sunt nes\u0103n\u0103toase pentru companii precum a noastr\u0103, care se bazeaz\u0103 pe fiabilitatea serviciilor pentru satisfac\u021bia clien\u021bilor. Pentru a aborda aceste provoc\u0103ri, multe companii \u00ee\u0219i diversific\u0103 furnizorii \u0219i ocolesc regiunile asociate cu tarife ridicate. Investi\u021biile \u00een tehnologii inovatoare \u0219i receptive sunt esen\u021biale pentru a asigura livr\u0103ri la timp \u00een contextul incertitudinilor comerciale globale.<\/p>\n

Conflicte \u00een Asia de Sud<\/strong><\/p>\n

\u00centregul 3. Conflictele din Asia de Sud \u0219i realit\u0103\u021bile geopolitice \u00een schimbare redeseneaz\u0103 h\u0103r\u021bile aeriene. Ce \u00eenseamn\u0103 acest lucru pentru CX \u00een planificarea rutelor \u0219i fiabilitatea serviciilor?<\/p>\n

JM: \u00cen timpul tensiunilor geopolitice recente, opera\u021biunile de zbor civil de pe 32 de aeroporturi din nordul \u0219i vestul Indiei au fost suspendate temporar. Devine din ce \u00een ce mai clar c\u0103 firmele de avia\u021bie trebuie s\u0103 acorde prioritate evalu\u0103rii \u0219i gestion\u0103rii proactive a riscurilor pentru a servi mai bine clien\u021bii. Pe l\u00e2ng\u0103 monitorizarea evenimentelor geopolitice, companiile trebuie s\u0103 investeasc\u0103 \u0219i \u00een sisteme mai inteligente, s\u0103 ini\u021bieze parteneriate strategice \u0219i s\u0103 diversifice rutele, pie\u021bele \u0219i lan\u021burile de aprovizionare.<\/p>\n

Flexibilitatea opera\u021bional\u0103 \u0219i rezilien\u021ba sunt esen\u021biale pentru a ne asigura c\u0103 clien\u021bii se confrunt\u0103 cu perturb\u0103ri minime. La Sky One<\/a>, \u00een situa\u021bii de criz\u0103, colabor\u0103m \u00eendeaproape cu autorit\u0103\u021bile aviatice, navig\u0103m \u00een jurul restric\u021biilor spa\u021biului aerian \u0219i ne ajust\u0103m rapid rutele de zbor. Ne folosim re\u021beaua global\u0103 pentru a men\u021bine continuitatea serviciilor \u0219i ne baz\u0103m pe sisteme avansate de urm\u0103rire pentru a eficientiza opera\u021biunile. Canalele noastre de comunicare deschise men\u021bin clien\u021bii no\u0219tri informa\u021bi, lini\u0219ti\u021bi \u0219i actualiza\u021bi. Scopul este \u00eentotdeauna de a oferi fiabilitatea pe care clien\u021bii no\u0219tri o a\u0219teapt\u0103, indiferent de condi\u021biile geopolitice schimb\u0103toare.<\/p>\n

\"Dubai<\/strong><\/p>\n

Cre\u0219terea turismului \u0219i a c\u0103l\u0103toriilor interne<\/strong><\/p>\n

\u00centregul 4. Av\u00e2nd \u00een vedere cre\u0219terea turismului \u0219i a c\u0103l\u0103toriilor interne \u00een India, cum considera\u021bi c\u0103 vor recalibra companiile aeriene punctele de contact cu clien\u021bii pentru a se potrivi cererii tot mai mari?<\/p>\n

JM: \u00cen aprilie, datele Direc\u021biei Generale a Avia\u021biei Civile (DGCA) au ar\u0103tat c\u0103 India a \u00eenregistrat o cre\u0219tere anual\u0103 uimitoare de 10,35% a num\u0103rului de pasageri transporta\u021bi de companiile aeriene interne. De la 391,46 lakh \u00een anul fiscal precedent (FY24), India a \u00eenregistrat o cre\u0219tere de 431,98 lakh \u00een FY25. Proiec\u021biile estimeaz\u0103 traficul de pasageri la un nivel uimitor de 300 de milioane p\u00e2n\u0103 \u00een 2030. A\u0219a cum era de a\u0219teptat, companiile aeriene \u00ee\u0219i reimagineaz\u0103 acum punctele de contact cu clien\u021bii prin transformare digital\u0103 \u0219i analiz\u0103 a datelor pentru a facilita servicii personalizate, rezerv\u0103ri u\u0219oare, check-in \u0219i actualiz\u0103ri \u00een timp real.<\/p>\n

\u00cen\u021belegerea preferin\u021belor pasagerilor este esen\u021bial\u0103 ast\u0103zi, la fel ca \u0219i op\u021biunile de mas\u0103 sau divertismentul \u00een timpul zborului; companiile aeriene concureaz\u0103 pentru a oferi experien\u021be personalizate. Ini\u021biative precum Digi Yatra simplific\u0103 procesarea pasagerilor \u0219i reduc timpul de a\u0219teptare. La Sky One<\/a>, ne concentr\u0103m pe integrarea tehnologiilor avansate \u00een strategii centrate pe client pentru a oferi eficien\u021b\u0103, personalizare \u0219i servicii f\u0103r\u0103 \u00eentreruperi, astfel \u00eenc\u00e2t s\u0103 ne asigur\u0103m c\u0103 fiecare a\u0219teptare este \u00eendeplinit\u0103 \u0219i chiar dep\u0103\u0219it\u0103.<\/p>\n

Oportunit\u0103\u021bi \u0219i riscuri<\/strong><\/p>\n

\u00ce5. Care sunt oportunit\u0103\u021bile \u0219i riscurile \u00een conectivitatea regional\u0103, \u00een special \u00een cadrul schemei UDAN, din perspectiva experien\u021bei clientului?<\/p>\n

JM: \u00centre idea\u021bie \u0219i implementare, sunt inevitabile provoc\u0103ri, dar acestea pot fi gestionate \u0219i dep\u0103\u0219ite \u00een cele din urm\u0103. Fie c\u0103 este vorba de viabilitatea comercial\u0103 a anumitor rute, de cererea sc\u0103zut\u0103 de pasageri pentru destina\u021bii specifice sau de constr\u00e2ngeri de infrastructur\u0103, astfel de probleme pot fi rezolvate, deoarece obiectivul general este democratizarea c\u0103l\u0103toriilor aeriene, reducerea timpului de c\u0103l\u0103torie \u0219i generarea unei dezvolt\u0103ri economice mai ample \u00een zonele subutilizate.<\/p>\n

Din punctul de vedere al clientului, infrastructura inadecvat\u0103, opera\u021biunile de zbor inconsistente, constr\u00e2ngerile tehnologice, personalul \u0219i problemele de servicii pot fi problematice. Conform cifrelor oferite de Ministerul Avia\u021biei Civile, cea mai mare companie aerian\u0103 din India, IndiGo, va avea nevoie de peste 11.000 de pilo\u021bi \u00een urm\u0103torul deceniu, urmat\u0103 de Air India, care va avea nevoie de peste 5.800 de pilo\u021bi \u00een aceea\u0219i perioad\u0103. Trebuie s\u0103 abord\u0103m posibilitatea \u00eentreruperilor \u0219i \u00eent\u00e2rzierilor zborurilor din cauza unui deficit de pilo\u021bi. Abordarea acestor provoc\u0103ri \u00een sinergie cu toate p\u0103r\u021bile interesate va promova satisfac\u021bia clien\u021bilor \u0219i va genera \u00eencredere. \u201eIndustria avia\u021biei nu \u00ee\u0219i poate permite s\u0103 fac\u0103 compromisuri \u00een ceea ce prive\u0219te fiabilitatea \u0219i punctualitatea. La Sky One, recunoa\u0219tem aceast\u0103 provocare \u0219i suntem implica\u021bi activ \u00een ini\u021biative pentru a-i atenua efectele. Investi\u021biile \u00een programe de instruire a pilo\u021bilor, ini\u021bierea de parteneriate cu academiile de avia\u021bie \u0219i implementarea tehnologiilor avansate de programare pot contribui semnificativ la optimizarea utiliz\u0103rii echipajului.<\/p>\n

Deficit de pilo\u021bi \u0219i profesioni\u0219ti califica\u021bi<\/strong><\/p>\n

\u00ce6. Deficitul de pilo\u021bi \u0219i profesioni\u0219ti califica\u021bi este o problem\u0103 presant\u0103. Cum afecteaz\u0103 acest lucru calitatea serviciilor \u0219i \u00eencrederea clien\u021bilor?<\/p>\n

JM: Cererea de talente \u00een domeniul avia\u021biei nu \u00eencetine\u0219te prea cur\u00e2nd. Conform raportului Boeing \u201ePilot and Technician Outlook 2024\u20132043\u201d, industria va avea nevoie de aproximativ 674.000 de pilo\u021bi noi, 716.000 de tehnicieni de \u00eentre\u021binere \u0219i 980.000 de membri ai echipajului de cabin\u0103 \u00een urm\u0103toarele dou\u0103 decenii pentru a men\u021bine flota global\u0103 \u00een func\u021biune. Pentru a r\u0103m\u00e2ne \u00een frunte, multe companii aeriene \u00ee\u0219i intensific\u0103 eforturile de angajare \u0219i fac ajust\u0103ri strategice \u00een culise pentru a se asigura c\u0103 pasagerii nu simt impactul acestor provoc\u0103ri opera\u021bionale.\u201d Ca o m\u0103sur\u0103 pe termen lung, ace\u0219tia extind programele de formare pentru a atrage o genera\u021bie mai t\u00e2n\u0103r\u0103 \u0219i mai divers\u0103 de aviatori. Interesant este c\u0103 acest lucru a dus la colabor\u0103ri majore \u00eentre companiile aeriene indiene \u0219i lideri globali \u00een avia\u021bie, precum Airbus \u0219i Boeing. Aceste programe comune de dezvoltare \u00ee\u0219i propun s\u0103 instruiasc\u0103 mai multe talente locale \u00een mod eficient \u0219i s\u0103 contribuie considerabil la satisfacerea nevoilor viitoare de for\u021b\u0103 de munc\u0103. Sky One Vision cu Jaideep Mirchandani: CX \u00een avia\u021bie<\/p>\n

\"Jaideep<\/strong><\/p>\n

Femeile modeleaz\u0103 experien\u021ba clien\u021bilor \u00een avia\u021bie<\/strong><\/p>\n

\u00ce7. Ce rol \u00eencep femeile s\u0103 joace \u00een modelarea nara\u021biunei experien\u021bei clien\u021bilor \u00een avia\u021bia indian\u0103? Exist\u0103 vreo ini\u021biativ\u0103 din partea Sky One \u00een aceast\u0103 direc\u021bie?<\/p>\n

JM: Recent, Ministerul Avia\u021biei Civile a informat Parlamentul c\u0103 unul din \u0219apte pilo\u021bi angaja\u021bi de \u0219ase companii aeriene majore din India este femeie, o evolu\u021bie extrem de pozitiv\u0103. Conform datelor oficiale, femeile reprezint\u0103 15% din for\u021ba de munc\u0103 a pilo\u021bilor din India, \u00een timp ce media global\u0103 este de doar cinci p\u00e2n\u0103 la \u0219ase procente. Atragerea mai multor femei \u00een aceast\u0103 profesie va fi un pas semnificativ nu numai c\u0103tre atingerea parit\u0103\u021bii de gen \u00een sectorul avia\u021biei, ci \u0219i c\u0103tre reducerea decalajului dintre cerere \u0219i ofert\u0103. Un decalaj mare dintre cerere \u0219i ofert\u0103 poate afecta eficien\u021ba opera\u021bional\u0103 a companiilor aeriene, afect\u00e2nd \u00een cele din urm\u0103 experien\u021ba clien\u021bilor. Ar trebui implementat un plan de ac\u021biune bine structurat pentru a \u00eencuraja mai multe femei s\u0103 urmeze o carier\u0103 de pilot, \u00eencep\u00e2nd cu programe de informare timpurie. Educarea tinerelor fete cu privire la perspectivele de carier\u0103 le poate st\u00e2rni interesul pentru avia\u021bie.<\/p>\n

La Sky One, ader\u0103m \u00eentotdeauna la politici de recrutare neutre din punct de vedere al genului pentru a ne asigura c\u0103 femeile au \u0219anse egale. Prin intermediul academiei noastre de avia\u021bie, am instruit unele dintre cele mai bune femei aviatoare \u0219i continu\u0103m s\u0103 \u00eencuraj\u0103m femeile aspirante s\u0103 devin\u0103 profesioniste de succes.<\/p>\n

Proiectul de lege privind obiectele aeronavelor, 2025<\/strong><\/p>\n

\u00ce8. Proiectul de lege privind protec\u021bia intereselor asupra obiectelor aeronavelor, 2025, \u00ee\u0219i propune s\u0103 ofere sprijin locatorilor. Cum se va traduce aceasta \u00eentr-un serviciu mai bun \u0219i \u00eencredere pentru clien\u021bii dumneavoastr\u0103?<\/p>\n

JM: Proiectul de lege privind protec\u021bia \u0219i executarea intereselor asupra obiectelor aeronavelor este o evolu\u021bie semnificativ\u0103 care va avea un impact pozitiv asupra leasingului de aeronave \u00een India. Proiectul de lege va spori eficien\u021ba costurilor companiilor aeriene \u0219i a activit\u0103\u021bilor de leasing. Va consolida pozi\u021bia Indiei ca un centru important pentru leasing. De asemenea, va aduce India mai aproape de ratificarea Conven\u021biei de la Cape Town, a c\u0103rei \u00eent\u00e2rziere afecta \u00eencrederea locatorilor. Mul\u021bi creditori au invocat aceast\u0103 \u00eent\u00e2rziere ca motiv pentru cre\u0219terea costurilor de leasing. \u00cen plus, va spori \u00eencrederea locatorilor \u00een pia\u021ba indian\u0103 \u0219i va reduce costurile de creditare, contribuind \u00een cele din urm\u0103 la sc\u0103derea tarifelor aeriene. Cadrul legal privind recuperarea aeronavelor a r\u0103mas o preocupare semnificativ\u0103 pentru locatori. Noul proiect de lege poate elimina aceste temeri \u0219i poate \u00eembun\u0103t\u0103\u021bi \u00eencrederea clien\u021bilor.<\/p>\n

India devine un centru global MRO<\/strong><\/p>\n

\u00ce9. Poate India s\u0103 devin\u0103 \u00een mod realist un centru global MRO? Cum ar remodela acest lucru experien\u021ba at\u00e2t pentru clien\u021bi, c\u00e2t \u0219i pentru partenerii de afaceri?<\/p>\n

JM: Un MRO eficient este esen\u021bial pentru asigurarea longevit\u0103\u021bii, eficien\u021bei opera\u021bionale \u0219i siguran\u021bei aeronavelor. Av\u00e2nd \u00een vedere c\u0103 companiile aeriene indiene planific\u0103 extinderi semnificative ale flotei \u0219i plaseaz\u0103 comenzi mari pentru aeronave noi cu fuselaj lat, va fi crucial ca India s\u0103 \u00ee\u0219i consolideze sistemul MRO intern. Majoritatea nevoilor noastre de \u00eentre\u021binere \u0219i repara\u021bii sunt \u00eenc\u0103 satisf\u0103cute prin importuri. Cu toate acestea, vedem pa\u0219i fermi din partea guvernului pentru a dezvolta un sector MRO indigen, cum ar fi decizia de a introduce o cot\u0103 IGST uniform\u0103 de cinci procente pentru astfel de servicii. Anterior, varia\u021bia cotelor GST pentru componentele aeronavelor a dus la probleme precum o structur\u0103 de taxe inversat\u0103 \u0219i acumularea GST \u00een conturile MRO.
\nRezultatele se v\u0103d deja. Am v\u0103zut \u0219tiri recente despre marii transportatori indieni \u0219i chiar juc\u0103tori globali care anun\u021b\u0103 planuri de a \u00eenfiin\u021ba facilit\u0103\u021bi MRO \u00een India. Aceast\u0103 mi\u0219care ar putea reduce semnificativ dependen\u021ba noastr\u0103 de MRO str\u0103ini. Dac\u0103 impulsul continu\u0103, industria MRO intern\u0103 din India va ajunge probabil din urm\u0103 omologii s\u0103i globali \u00een ceea ce prive\u0219te amploarea \u0219i serviciile certificate.<\/p>\n

Sky One \u00een segmentul Cargo<\/strong><\/p>\n

\u00ce10. Sky One este activ \u0219i \u00een segmentul cargo. Ce anume face ca India s\u0103 fie preg\u0103tit\u0103 s\u0103 conduc\u0103 revolu\u021bia CX a transportului aerian de marf\u0103 la nivel global?<\/p>\n

JM: Potrivit Ministerului Finan\u021belor, transportul aerian de marf\u0103 manipulat pe aeroporturile indiene a crescut cu \u0219apte procente fa\u021b\u0103 de anul precedent, ajung\u00e2nd la 33,7 lakh de tone \u00een anul fiscal 24. Acest lucru indic\u0103 o traiectorie de cre\u0219tere s\u0103n\u0103toas\u0103 pentru industria transportului aerian de marf\u0103 din India. Interesant este c\u0103 nu este vorba doar de cre\u0219terea transportului interna\u021bional de marf\u0103; volumele de marf\u0103 interne \u00eenregistreaz\u0103, de asemenea, un progres constant. Exist\u0103 mai multe motive \u00een spatele acestei tendin\u021be ascendente. Cre\u0219terea produc\u021biei de \u00eenalt\u0103 valoare, leg\u0103turile comerciale mai puternice cu pie\u021bele europene \u0219i nord-americane \u0219i eforturile concentrate ale guvernului asupra moderniz\u0103rii infrastructurii de transport aerian de marf\u0103 pe aeroporturi au jucat un rol. Ast\u0103zi, portofoliul de exporturi al Indiei include totul, de la mod\u0103 \u0219i electronic\u0103 la componente auto \u0219i de produc\u021bie. Sectoarele farmaceutic \u0219i de asisten\u021b\u0103 medical\u0103 au ap\u0103rut, de asemenea, ca contribuitori majori. Din perspectiva noastr\u0103, perspectivele pentru sectorul cargo din India r\u0103m\u00e2n foarte optimiste.<\/p>\n

Pe m\u0103sur\u0103 ce industria avia\u021biei se preg\u0103te\u0219te pentru o nou\u0103 er\u0103 definit\u0103 de rezilien\u021b\u0103, agilitate \u0219i o implicare mai inteligent\u0103 a clien\u021bilor, viziunea CX a Sky One ofer\u0103 o clas\u0103 de m\u0103iestrie \u00een preg\u0103tirea pentru viitor. Perspectivele domnului Mirchandani eviden\u021biaz\u0103 modul \u00een care expertiza aprofundat\u0103 \u00een domeniu, reglement\u0103rile orientate spre viitor \u0219i cre\u0219terea incluziv\u0103 pot ajuta companiile din domeniul avia\u021biei nu doar s\u0103 zboare, ci s\u0103 prospere. La Sky One, experien\u021ba clien\u021bilor este mai mult dec\u00e2t un factor de diferen\u021biere – este o busol\u0103 strategic\u0103 care ghideaz\u0103 urm\u0103toarea genera\u021bie de excelen\u021b\u0103 \u00een avia\u021bie.<\/p>\n

\u00a0<\/strong><\/p>\n

\u00a0<\/strong>Source:\u00a0<\/strong> CX Quest<\/p>\n","protected":false},"excerpt":{"rendered":"

\u00centr-o industrie \u00een care precizia, performan\u021ba \u0219i \u00eencrederea pasagerilor definesc succesul, experien\u021ba clientului (CX) \u00een avia\u021bie nu se mai limiteaz\u0103 la confortul pe cer – ea se extinde pe \u00eentregul…<\/p>\n","protected":false},"author":1,"featured_media":6814,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[23,143,142,148,141,146,145],"class_list":{"0":"post-6811","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-skyone","8":"tag-aviation","9":"tag-dubai-entrepreneur","10":"tag-dubai-business-tycoon","11":"tag-aviation-expert","12":"tag-angel-investor","13":"tag-aviation-leader","14":"tag-aviation-pioneer"},"yoast_head":"\nSkyone | Inova\u021bie CX in Aviation cu Jaideep Mirchandani<\/title>\n<meta name=\"description\" content=\"Afl\u0103 cum Skyone, prin Sky One Vision with Jaideep Mirchandani: CX in Aviation, redefine\u0219te serviciile \u0219i experien\u021ba pasagerilor. 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